Privacy Policy for Panda Trip

Last updated: January 1, 2026 | Effective date: January 1, 2024

Panda Trip ("we", "us", or "our") respects your privacy and is committed to protecting your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website http://pandatrip.top, use our services, or otherwise interact with us. Please read this policy carefully.

1. How We Collect and Use Your Personal Information

We collect and use your personal information for the following purposes.

1.1 Travel planning and booking services

When you inquire about or book our travel products, we collect information you voluntarily provide, including:

• Contact information: name, email address, phone number, and country or region.
• Travel details: expected travel dates, group size, preferences such as hotel class or dietary needs, and special requests such as wheelchair access.
• Identification information: passport details, nationality, and date of birth when necessary for international travel arrangements, flights, hotels, or visas.
• Payment information: credit or debit card number and billing address. Payments are processed through secure third-party payment gateways; we do not store full card details.

1.2 Account and service improvement

• Account information: when you register on our website, we collect your username, password, and any other information you provide.
• Automatically collected information: IP address, browser type, operating system, access times, pages viewed, and links clicked. This helps us improve security, analyze trends, and enhance our services.

1.3 Communication and customer support

We use your contact information to respond to inquiries, send booking confirmations, pre-travel guides, and provide support during your trip. With your explicit consent, we may also send you promotional materials about new travel products or special offers. You may opt out at any time.

1.4 Legal basis for processing

We process your personal information based on: performance of a contract with you, your consent, and compliance with legal obligations.

2. Cookies and Similar Technologies

We use cookies to improve your browsing experience, for example to remember your login status and language preferences. You can manage or delete cookies via your browser settings. However, disabling cookies may affect certain website features.

3. How We Share, Transfer, and Disclose Your Personal Information

3.1 Sharing

We share your information only for legitimate, necessary, and specific purposes, and only with partners who are bound by confidentiality obligations:

• Local service providers: to fulfill your travel arrangements, we share necessary information with local tour operators, hotels, transport companies, and guides.
• Payment service providers: to process payments, we share order and payment amounts with third-party payment processors.
• Legal compliance: we may disclose information to regulatory or law enforcement authorities if required by law or to protect our rights, property, or safety, or that of our customers or the public.

3.2 Transfer

We will not transfer your personal information to any third party except with your explicit consent, or in the event of a merger, acquisition, or bankruptcy, in which case we will notify you and ensure the new entity continues to be bound by this policy.

3.3 Public disclosure

We do not publicly disclose your personal information unless we have your explicit consent or are required to do so by law.

4. How We Protect and Retain Your Personal Information

4.1 Security measures

We implement industry-standard security measures, including SSL encryption, firewalls, intrusion detection systems, and employee training. Access to your personal information is granted only to employees with a legitimate business need.

4.2 Retention period

We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, unless a longer retention period is required by law. After that, we delete or anonymize it.

5. Your Rights

Under applicable data protection laws, you have the following rights. To exercise them, please contact us using the details in Section 9.

• Access, correct, or update your personal information.
• Request deletion of your personal information.
• Withdraw your consent at any time. Withdrawal does not affect the lawfulness of processing based on consent before its withdrawal.
• Cancel your account. We will delete your information unless we are required to retain it by law.
• Obtain a copy of your personal information.
• Lodge a complaint with a supervisory authority.

We will respond to your request within 15 working days after verifying your identity.

6. Childrens Privacy

Our services are directed to adults. We do not knowingly collect personal information from children without parental consent. If we learn that we have collected such information without verified parental consent, we will delete it promptly.

7. International Transfers of Your Personal Information

As a travel service provider, we work with partners worldwide such as hotels, airlines, and local agents. Your personal information may be transferred to countries outside your own. We will ensure adequate protection measures are in place, such as standard contractual clauses, and comply with applicable legal requirements for cross-border data transfers.

8. Changes to This Privacy Policy

We may update this policy from time to time. If we make material changes, we will notify you by email or through a prominent notice on our website. The Last updated date at the top indicates when the policy was last revised.

9. How to Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy, please contact us:

• Email: hello@pandatrip.com
• Phone: (+86) 17711321687
• WeChat: pandatrip_royee
• Office location: Chengdu, Sichuan, China